Process Design
What are the benefits of efficient business processes to you?
- Eliminate failure point
- Encourages creativity and innovation
- Reduce red tape
- Pinpoint levels of compression
- Attribute ownership of problems
- Reduce blaming between departments / divisions
What will we provide to you?
We deliver
- Applicable value chains and processes within your business
- Evaluation against maturity model criteria of capability, consistency and value metrics
- Effectiveness and efficiency process assessment
- Allocation of ownership, accountability and responsibility
- Assessment of level of integration of technology within business processes
- Efficiently design business processes
Our assessments and implementation plans are not based on extreme formalisation of processes but rather on using an incremental approach identifying the weakest points, allowing for change in business culture and implementation based on level of maturity.
What is the concept of 'Process design'?
Imagine having a start to your normal business day where the sequence is: finish breakfast, shower, arrive at work, wake up and lastly get dressed. It will probably lead to some embarrassment for you and your customers. To avoid these situations we have an order and place where we perform certain tasks and activities.
Take the senario of a food processing plant forgetting to order adequate raw products or ordering it late and the impact that has on the rest of the operations.
By definition a business process is a set of tasks and activities, conducted by people or systems that will lead to the achievement of a specific business goal. Examples of processes in a typical business will be sales process, order process, recruitment process and accounting process. All these processes should support the bottom-line.
Business processes usually breakdown due to:
- Lack of understanding or clarity
- Who takes accountability when delays occur
- Flows across various departments
- Processes designed to add red tape and not value to the business
- Timelag between various tasks and activities
